Onshape Technical Support
World-class support, in-app feedback, and unmatched training
How is Onshape Customer Support different?
Onshape sets itself apart with integrated support and collaborative tools. Users can request technical support in-app, share documents directly with the support team, and receive swift resolutions without ever leaving their design environment. Direct support ensures that related feedback helps shape product improvements. Training resources further enhance the experience.
Key Features
Customer Support
Submit support tickets directly within Onshape’s user interface, making it simple to describe your issue. You'll receive email updates as your ticket progresses, from submission to resolution. Easily review, update, or provide feedback on your tickets anytime. Learn how to create a ticket with our step-by-step guide.
Document Sharing
For complex or document-specific issues, share your Onshape Document with Support using a simple toggle. This allows the team to see the issue firsthand and resolve it faster. Access is limited to our support team for a short time, and you can revoke it anytime. Rest assured, your data remains secure and private.
Screen Markup
Use Onshape's built-in feedback tool to capture your screen, highlight key areas, and add comments or markups for clearer communication. Screenshots are automatically attached to your support ticket, helping our team understand the question without needing access to your Document.
User Forums
Find answers to your Onshape questions in our Forums, where expert users around the world and Onshape staff share solutions. Can't find what you need? Post your own question for a quick response. Paid subscribers can also contact Onshape Support directly for personalized assistance.
Product Training
The Onshape Learning Center provides self-paced video training, technical briefings, and live instructor-led courses. Learn essentials like sketching, parts, and assemblies, or dive into advanced design and data management techniques. Courses include exercises and then prove your skills with certificates. Live training is also available for a small fee.
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Explore More
The cloud-native benefits of Onshape extend to support too. Read these blogs to learn how, and get resolution to your issues in record time.
Got Questions?
For more answers or to ask a question yourself head over to the Onshape Forum.
Onshape offers built-in access to technical support, a Learning Center with courses and certifications, a community forum, detailed documentation, and live/recorded webinars. Enterprise users also get dedicated customer success support for onboarding and implementation.
If you're on a Professional or Enterprise plan, you can access Onshape’s technical support by submitting a support ticket directly from the Onshape interface.
A cloud-native product like Onshape has simpler “system requirements” than traditional MCAD systems. See the following resources in the documentation, as well as this blog for more details.
Learn from Onshape experts through the Onshape Learning Center’s courses, webinars, and instructor-led training. The community forum and YouTube channel also offer wide-ranging insights, skills, and tips.
"Onshape's support has consistently been excellent. Every inquiry I've made has been promptly addressed, and clearly explained."